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Frequently Asked Questions

Below is a list of our most frequently asked questions, however please do not hesitate to call and speak to our friendly staff for assistance and local recommendations.


Why should I book using this site?
By booking directly via this website you are dealing directly with the accommodation provider, which gives you more control over your booking and generally speaking, a 3rd party booking entity commission will not be added to your rate.
What is your Cancellation Policy?

Cancellations must be made at least 24 hours prior to check in date and time. Cancellations received less than 24 hours, the full amount for the first cancelled night will be charged.

What is the earliest I can Check-in?

Standard check-in time is 2.00pm

Can I arrive late?

Yes, please give us a call if you are wanting to arrive after 7pm

Do you have undercover parking?

Yes, the majority of our rooms have undercover parking.

Are your rooms non-smoking?

Yes, all rooms at Raintree Motel are non-smoking.

Even More FAQS

Do you have a restaurant?

No. Unfortunately the restaurant that previously operated was closed by the previous owners in 2020 and has not operated since.  Currently there is no potential for the Restaurant to re-open.  We have charge back facility with  number of local restaurants.

Do you have Foxtel?

Yes we do.  We provide free FOXTEL and have the full listing of programs available including sports, movies and documentaries. 

Do you have wireless internet in guest rooms?

Yes, we provide free wireless internet.

Do you have an outdoor entertainment area?

Yes, we have an undercover area for motel guests to relax and enjoy with BBQ and cooking facilities.

How close are you to the shops?

Biloela is approximately 3km wide along the Dawson Highway and our Motel sits on the eastern side of the town.  It is a 2 minute drive to the Town Centre.

How close are you to restaurants?

We are also within 2-5 minutes by car to number of restaurants and fast food outlets including Dominos, KFC, Chinese and Thai. Please visit Google Maps for a detailed list.  As advised we also have charge back facilities with a number of restaurants.

How do I guarantee my booking?

Credit card details are required to secure room booking.